Frequently Asked Questions
FAQ
What is Rosepetal Home ?
- Rosepetal Home is a premium home décor and bedding brand crafted for those who refuse to compromise on comfort. From long staple cotton bedsheets and bedcovers to cloud soft comforters, cozy blankets and dohars, plush pillows, and thoughtfully curated gifting items, every piece is made with fine count weaves, breathable natural fibres, and finishing that holds up wash after wash.
We believe premium shouldn't mean predictable. That's why our collections are refreshed regularly with a fresh mix of colours, textures, and designs: rich jacquards, soft sateens, crisp percales, and cozy brushed weaves, so you always have something new to elevate your space or gift someone special.
Why it's worth it:
Fine quality fabrics: high thread count cottons and soft touch blends chosen for breathability, durability, and that unmistakable luxury feel
Considered craftsmanship: reinforced stitching, fade resistant dyes, and finishes built to outlast trends
Curated, ever evolving collections: new colourways and textures added regularly, so your home never feels dated
Thoughtful gifting: beautifully packaged pieces perfect for weddings, housewarmings, and festive occasions
Everyday luxury: the kind of comfort you'd expect from a five star stay, made for daily life
Rosepetal Home: Luxury Redefined.
How to register on Rosepetal Home ?
Visit our Registration page to create an account.
What is your Rosepetal Home shipping policy?
Shipping Policy
- Free shipping on all orders above ₹3,599
- Orders below this threshold, including Cash on Delivery (COD) orders — carry a flat ₹149 shipping charge
- This applies regardless of payment method; the only way to qualify for free shipping is to cross the ₹3,599 order value
Do Rosepetal Home has any return policy?
Returns & Exchange Policy
We currently aren't able to offer returns for a change of mind, but if your item arrives damaged or defective, we're happy to offer an exchange, subject to the following:
- Share an unboxing video clearly showing the damage, within 48 hours of delivery
- Send the video via WhatsApp support
- Once verified, we'll process your exchange promptly.
How Can I Modify My Order?
If you need to modify your order, please contact our support team as soon as possible , before it is shipped , and we'll be happy to assist.
Phone : +91 99993 91516
Email : support@rosepetalhome.com
Can I Change My Shipping Address After I Have Placed an Order?
If your order hasn't shipped yet, please contact our support team to update it.
Email: support@rosepetalhome.com
How Do I Change My Account Password?
If you're a registered customer and have logged in to your account, go to the account section and click "Change Password" to update it successfully.
If you have forgotten your password
Enter the email address associated with your account and click "Forgot Password." A password reset link will be sent to you.
I have forgotten my password. How do I log in to my account?
If you have forgotten your password and want to log in to your account, follow the password reset steps above.
I Have Forgotten My Password. How Do I Log in To My Account?
If you have forgotten your password and you want to log in to you account you can change your password. To change your password please follow the previous step.
How do I contact customer support?
Contacting Customer Support
You can reach our customer support team in two ways:
- Call us : Our customer service number is listed in the 'Contact Us' section at the bottom of our homepage. You can also call us directly at +91 99993 91516.
- Email us : Drop us a line at support@rosepetalhome.com, and our team will get back to you promptly.
What Are The Various Payment Options?
Net banking
UPI
EMI
Card(Debit/Credit)
Cash on Delivery (COD).
Under What Name Will My Purchase Be Charged On The Credit Card Statement?
Charges will appear under Shivam Fabs Pvt Ltd, the parent company of rosepetal home.
What Is A Card Verification Number (CVV) ?
A three-digit security code on the back of your debit/credit card.
Will I Be Asked To Provide Any Card Information, Account Information Or Passwords Over Phone Or Email?
For your safety, please note that we will never ask for your card details, OTP, or passwords over phone, email, or WhatsApp.
What are the working hours of Rosepetal Home ?
Business Hours
Rosepetal Home is open Monday to Saturday, 10:00 AM to 6:00 PM.
We remain closed on Sundays.
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Free Shipping
Enjoy the convenience of complimentary shipping on all orders. Shop with ease, knowing your purchases will be delivered to your doorstep at no extra cost.
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Easy Checkout
Our streamlined checkout process ensures a hassle-free shopping experience. With just a few clicks, you'll be on your way to enjoying your new home furnishings.
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Simple Exchanges
Encountered a size or product issue? We offer hassle-free exchanges. Shop with confidence, knowing we've got you covered.