Privacy Policy

Last Updated: August 2026

Rosepetal Home ("Rosepetal," "we," "us," or "our") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop on rosepetalhome.com (the "Site").

By using our Site, you consent to the practices described in this Privacy Policy. We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

1. Information We Collect

We may collect the following information when you interact with our Site:

Information you provide directly:

• Name and contact details, including email address and phone number
• Shipping and billing address
• Account login credentials
• Order history and preferences
• Payment information processed securely through our third-party payment gateways. We do not store your full card details.
• Information you share with us through email, WhatsApp, or customer support

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring links
• General location, such as city or region, inferred from your IP address for shipping, security, and service purposes

We use cookies on our Site to help it function properly and improve your shopping experience.

2. Cookies

Cookies are small text files placed on your device when you visit our Site. We may use cookies for the following purposes:

• Essential Cookies: Required for core store functions such as keeping products in your cart, remembering your login session, and securing checkout. Our Site operates on the Shopify platform, which may automatically set these cookies.
• Functional Cookies: Used by apps and tools installed on our Site, such as chat, reviews, or other shopping features, to remember preferences and provide relevant functionality.
• Analytics and Performance Cookies: Help us understand how visitors interact with our Site so we can improve navigation, product discovery, performance, and the overall shopping experience.
• Marketing Cookies: May be used to show relevant offers and measure the effectiveness of our advertising and promotional activities where such tools are enabled.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain Site functions, including adding products to your cart or completing checkout.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders, including shipping, billing, returns, exchanges, and refunds
• Communicate with you regarding your orders, account, or customer support requests
• Send offers, promotions, and updates about new collections, where permitted. You may opt out of promotional communications at any time.
• Improve our products, services, and website experience
• Detect, investigate, and prevent fraud, unauthorized transactions, and other unlawful activity
• Comply with applicable laws and enforce our Terms & Conditions and other policies

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share your information in the following circumstances:

• Service Providers: With trusted third parties that help us operate our business, including payment gateways, courier and logistics partners, IT providers, hosting providers, and other service providers, to the extent necessary to perform services on our behalf.
• Legal Requirements: Where disclosure is required by applicable law, court order, government request, or where reasonably necessary to protect our rights, property, users, or business.
• Business Transfers: If Rosepetal Home undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable law.
• With Your Consent: For any other purpose disclosed to you at the time your information is collected or with your consent.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Payment transactions are processed through secure third-party payment gateways. Rosepetal Home does not store your complete card details.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Important: Rosepetal Home will never ask you to share your card PIN, OTP, account password, or other confidential authentication information over phone, email, or WhatsApp. Please do not share such information with anyone claiming to represent us.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

You may request deletion of eligible personal information, subject to applicable legal, regulatory, accounting, or contractual retention requirements.

7. Your Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of eligible personal information
• Opt out of promotional communications
• Request a copy of eligible personal information in a commonly used electronic format

To submit a privacy-related request, please contact us using the details provided below.

8. Third-Party Links

Our Site may contain links to third-party websites or services. Rosepetal Home is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

9. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for legal, operational, security, or regulatory reasons.

Any changes will be posted on this page along with a revised "Last Updated" date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

By using Rosepetal Home's website and services, you acknowledge that you have read and understood this Privacy Policy.