Privacy policy
Last updated: August 2026
Rosepetal Home ("Rosepetal," "we," "us," or "our") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop on rosepetalhome.com (the "Site").
By using our Site, you consent to the practices described in this Privacy Policy. We may update this policy from time to time; any changes will be posted here with a revised "Last updated" date, so please review it periodically.
1. Information We Collect
We collect the following types of information when you interact with our Site:
Information you provide directly:
- Name and contact details (email address, phone number)
- Shipping and billing address
- Account login credentials
- Order history and preferences
- Payment information (processed securely through our third-party payment gateway — we do not store your full card details)
- Any information you share with us via email, WhatsApp, or customer support
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring links
- General location (city/region) inferred from IP address, for shipping and service purposes
We do actively use cookies on our Site to help it function properly and to improve your shopping experience. See our full Cookies section below for details.
2. Cookies
Cookies are small text files placed on your device when you visit our Site. We use cookies for the following purposes:
- Essential cookies — required for core store functions such as keeping items in your cart, remembering your login session, and securing checkout. Our Site runs on the Shopify platform, which automatically sets these cookies.
- Functional cookies — used by apps and tools installed on our Site (such as live shopping, chat, or reviews widgets) to remember your preferences and provide relevant features.
- Analytics and performance cookies — help us understand how visitors use our Site, so we can improve navigation, product discovery, and overall experience.
- Marketing cookies — may be used to show you relevant offers and measure the performance of our promotions, where such tools are enabled on our Site.
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our Site, including your ability to add items to your cart or complete checkout.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including shipping, billing, and returns/exchanges
- Communicate with you about your orders, account, or support requests
- Send you offers, promotions, and updates about new collections (you may opt out at any time)
- Improve our products, services, and website experience
- Detect, investigate, and prevent fraud, unauthorized transactions, and other illegal activity
- Comply with applicable laws and enforce our Terms & Conditions
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the following circumstances:
- Service providers — with trusted third parties who help us operate our business (payment gateways, courier and logistics partners, IT and hosting providers), solely to perform services on our behalf
- Legal requirements — when required by law, court order, or government request, or to protect our rights, property, or the safety of our users
- Business transfers — in the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this Privacy Policy
- With your consent — for any other purpose disclosed to you at the time of collection
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment transactions are processed through PCI-compliant, secure payment gateways.
While we work hard to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Important: Rosepetal Home will never ask for your card details, OTP, or passwords over phone, email, or WhatsApp. Please do not share this information with anyone claiming to represent us.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account information at any time, subject to any legal retention requirements.
7. Your Rights
You have the right to:
- Access and receive a copy of the personal data we hold about you
- Correct any inaccurate or incomplete personal data
- Request deletion of your personal data, subject to legal and contractual obligations
- Opt out of receiving promotional communications at any time
- Request a copy of your data in a commonly used electronic format
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
📞 Phone: +91 99993 91516
📧 Email: support@rosepetalhome.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (closed on Sundays)
By using Rosepetal Home's website and services, you acknowledge that you have read and understood this Privacy Policy.
