Return & Exchange Policy

At Rosepetal Home, we want you to love what you order. Every product is carefully checked before it leaves our warehouse. If you need to return or exchange an eligible product, we're here to help.

1. Return & Exchange Window

Eligible products can be returned or exchanged within 7 days of delivery.

To be eligible, the product must:

• Be unused, unwashed and in its original condition.
• Be returned with its original packaging, tags, labels and barcodes intact.
• Include the original invoice.
• Not have any signs of use, damage, stains, washing, alteration or tampering.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery through our WhatsApp Chat Support.

Please share clear photographs/videos of the product and packaging so that our team can assess the issue and assist you with a replacement or other appropriate resolution.

For products that are damaged, defective or incorrectly delivered due to an error on our part, Rosepetal Home will bear the applicable return shipping costs.

3. Size & Other Eligible Exchanges

If you have a size issue or would like to exchange an eligible product, please contact us within 7 days of delivery.

Exchange requests are subject to product availability. If the requested product is unavailable, we may offer an alternative product or another suitable resolution.

For exchanges due to size, preference or other reasons not attributable to Rosepetal Home, return shipping charges will be borne by the customer.

4. Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

• Customized or personalized products made specifically as per your order.
• Products where the specific condition, nature or characteristics are clearly mentioned in the product description.
• Products that have been used, washed, altered, damaged or tampered with after delivery.
• Products returned without their original packaging, tags, labels, barcodes or invoice.

Discounted or promotional products are eligible for return or exchange unless specifically stated otherwise on the product page or as part of the promotional offer.

Products that arrive damaged, defective or incorrect may still be eligible for replacement, provided the issue is reported within 48 hours of delivery.

5. How to Request a Return or Exchange

To initiate a return or exchange, please contact us within the applicable return window at:

Email: orders@rosepetalonlinestore.com

Please include:

• Your order number
• Reason for the return or exchange
• Clear photographs/videos of the product, where applicable
• A copy of your invoice

Our team will review your request and provide the next steps.

6. Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If your refund is approved:

• Refunds are generally initiated within 1–2 business days after approval.
• The refunded amount will typically be credited to your original payment method within 3–5 business days, depending on your bank or payment provider.
• For Cash on Delivery (COD) orders, we will arrange the refund through an appropriate electronic payment method after obtaining the required details from you.

For returns due to reasons such as size, preference or change of mind, applicable return shipping charges may be deducted from the refund amount.

No return shipping charges will be deducted where the return is due to a product being damaged, defective or incorrectly delivered by Rosepetal Home.

7. Exchange Delivery

Once an exchange has been approved and the original product has been received, the replacement product will generally be dispatched within 3–7 business days, depending on product availability and your delivery location.

For remote or otherwise difficult-to-service locations, delivery may take longer.

8. Shipping & Delivery

All orders are processed within 1 business day of order confirmation.

Orders are shipped directly from our warehouse through reputed courier partners.

You can generally expect delivery within 3–7 business days, depending on your location. Deliveries to remote locations may take approximately 10–12 working days.

Delivery timelines are estimates and may vary due to courier delays, weather, public holidays or circumstances beyond our control.

9. Important Note

We recommend checking your package and product as soon as it is delivered. If you notice any damage, defect or incorrect product, please contact us within 48 hours of delivery so that we can resolve the issue promptly.

For all other eligible returns or exchanges, please contact us within 7 days of delivery.

Rosepetal Home reserves the right to refuse a return or exchange if the product does not meet the eligibility requirements outlined above.