Return & Exchange Policy

At Rosepetal Home, we want you to love what you order. Every product is carefully checked before dispatch. If you need to return or exchange an eligible product, our team is here to assist you.

1. Return & Exchange Window

Eligible products may be returned or exchanged within 7 days of delivery.

To qualify for a return or exchange, the product must:

• Be unused, unwashed, and in its original condition
• Have its original packaging, tags, labels, and barcodes intact
• Include the original invoice
• Show no signs of use, washing, stains, damage, alteration, or tampering

Rosepetal Home reserves the right to refuse a return or exchange if the returned product does not meet these conditions.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

You may contact us through WhatsApp/Phone at +91 99993 91516 or email us at support@rosepetalhome.com.

Please provide your order number along with clear photographs or videos of the product and its packaging so our team can assess the issue.

If the product is confirmed to be damaged, defective, or incorrectly delivered due to an error on our part, Rosepetal Home will bear the applicable return shipping costs and provide an appropriate resolution, such as a replacement or refund.

3. Size, Preference & Other Eligible Returns or Exchanges

If you wish to return or exchange an eligible product because of size, preference, change of mind, or another reason not attributable to Rosepetal Home, you must contact us within 7 days of delivery.

The product must meet all return eligibility conditions stated in this policy.

Exchanges are subject to product availability. If the requested replacement is unavailable, our team may offer an alternative product or another suitable resolution.

For returns or exchanges due to size, preference, change of mind, or another reason not attributable to Rosepetal Home, applicable return shipping charges will be borne by the customer and may be deducted from the refund amount where applicable.

4. Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

• Customized or personalized products made specifically according to your order
• Products specifically marked as non-returnable or final sale on the relevant product page or promotional offer
• Products that have been used, washed, altered, damaged, stained, or tampered with after delivery
• Products returned without their original packaging, tags, labels, barcodes, or invoice
• Products that otherwise fail to meet the eligibility requirements stated in this policy

Discounted or promotional products remain eligible for return or exchange unless they are specifically marked as "Final Sale" or "Non-Returnable" on the product page or as part of the applicable promotional offer.

If an otherwise non-returnable product is received damaged, defective, or incorrect, please report the issue within 48 hours of delivery so our team can assess the matter.

5. How to Request a Return or Exchange

To initiate a return or exchange, contact us within the applicable return period:

Please provide:

• Your order number
• Reason for the return or exchange
• Clear photographs or videos of the product, where applicable
• A copy of your invoice

Our team will review your request and provide instructions for the next steps.

Please do not send a product back without first contacting our customer support team and receiving return instructions.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds are generally initiated within 1–2 business days after approval.
• The refunded amount will generally be credited to the original payment method within 3–5 business days after initiation, depending on your bank or payment provider.
• For Cash on Delivery (COD) orders, the refund will be processed through an appropriate electronic payment method after obtaining the required refund details from you.

For returns due to size, preference, change of mind, or another reason not attributable to Rosepetal Home, applicable return shipping charges may be deducted from the refund amount.

No applicable return shipping charges will be borne by the customer where the return is due to a product being confirmed as damaged, defective, or incorrectly delivered by Rosepetal Home.

7. Exchange Delivery

Once an exchange has been approved and the original product has been received and inspected, the replacement product will generally be dispatched within 3–7 business days, subject to product availability.

Delivery may take longer for remote or difficult-to-service locations.

8. Shipping & Delivery

Orders are generally processed within 1 business day of order confirmation.

Orders are dispatched from our warehouse through our courier and logistics partners.

Delivery generally takes approximately 3–7 business days, depending on the delivery location. Deliveries to remote or difficult-to-service locations may take approximately 10–12 working days.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational disruptions, or circumstances beyond our reasonable control.

Free shipping is available on eligible orders above ₹2,699.

9. Important Information

We recommend checking your package and product as soon as it is delivered.

If you receive a damaged, defective, or incorrect product, please report the issue within 48 hours of delivery.

For all other eligible returns or exchanges, please contact us within 7 days of delivery.

Products should remain unused, unwashed, and in their original condition with the packaging, tags, labels, barcodes, and invoice intact until your return or exchange request has been reviewed.

Rosepetal Home reserves the right to refuse a return, exchange, or refund if the product does not meet the eligibility requirements outlined in this policy.

10. Contact Us

For return, exchange, refund, or delivery-related assistance:

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Return, Exchange & Delivery Product Policy

• Safe Delivery: We take great care to ensure that your order reaches you safely and in good condition.
• 7-Day Return & Exchange: Eligible products may be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, in their original condition, and returned with the original packaging, tags, labels, barcodes, and invoice intact.
• Damaged, Defective or Incorrect Products: If you receive a product that is damaged, defective, or different from what you ordered, please report the issue within 48 hours of delivery. Contact us through WhatsApp/Phone at +91 99993 91516 or email support@rosepetalhome.com with your order details and clear photographs or videos of the product and packaging.
• Returns Due to Preference or Size: Eligible products may be returned or exchanged within 7 days of delivery for reasons such as size, preference, or change of mind. Applicable return shipping charges will be borne by the customer.
• Return Condition: For hygiene and quality reasons, bedding products cannot be returned or exchanged if they have been used, washed, stained, altered, damaged, or tampered with after delivery. Products must remain in their original eligible condition.
• Sale & Discounted Products: Discounted or promotional products are eligible for return or exchange unless they are specifically marked as Final Sale or Non-Returnable on the product page or as part of the promotional offer. Damaged, defective, or incorrect products should still be reported within 48 hours of delivery.
• Free Shipping: We offer free shipping on eligible orders above ₹3,599.
• How to Raise a Request: For damaged, defective, or incorrect products, contact us within 48 hours of delivery. For all other eligible returns or exchanges, contact us within 7 days of delivery at support@rosepetalhome.com or WhatsApp/Phone +91 99993 91516.
• Important: Please keep the product unused, unwashed, and in its original packaging with all tags, labels, barcodes, and invoice intact until your request has been reviewed.

For complete terms and conditions, please refer to our Return & Exchange Policy.